Scheduler/CNA - Home Care

Scheduler / CNA – Home Care

Are you a compassionate, organized, and motivated professional with a passion for enhancing the lives of seniors? CareOne Senior Care is seeking a dedicated Scheduler/CNA to join our dynamic and mission-driven team. In this vital role, you will be responsible for coordinating client care services, scheduling caregiver teams, performing client introductions, and—when needed—providing hands-on care in the field. If you thrive in a fast-paced environment, excel in communication, and are committed to making a positive impact, we invite you to apply and become part of our exceptional care team.

At CareOne Senior Care, we pride ourselves on delivering individualized, client-centered care. Our mission thrives on love—a value that sets us apart and guides every interaction with our clients, caregivers, and community.

The ideal candidate will be:

• Professional, dependable, and detail-oriented

• High-energy with a positive, team-focused attitude

• Skilled in scheduling and care coordination

• Compassionate about people—not just the job

• Experienced in home care or senior care environments

• Comfortable working both in-office and in the field

• A CNA with experience in Tube Feeding, Straight Catheterization, and wound care (preferred)

• Possessing strong critical thinking skills and the ability to triage emergent situations

• In possession of a valid driver’s license and reliable transportation

• Able to safely transport clients when needed

• Able to pass a criminal background check and reference check

Responsibilities include (but are not limited to):

Client Care & Coordination

• Manage care needs for assigned clients and ensure service excellence

• Conduct client introductions, follow-ups, and quality assurance visits

• Support caregivers through training, coaching, and on-the-job guidance

• Assist with client intake, onboarding, and care plan updates

Scheduling & Staffing

• Build, manage, and adjust caregiver schedules to meet client needs

• Maintain high-level communication with clients, caregivers, and families

• Verify clock-ins and clock-outs using GPS-enabled home care software

• Assist with recruiting, screening, interviewing, and orientation

Customer Service

• Answer incoming calls, provide support, and solve problems timely

• Communicate with caregivers, clients, families, and referral partners

• Maintain a strong customer service culture within the office environment

Office Duties

• Perform general office tasks, data entry, and file maintenance

• Cross-train with administrative and scheduling team members

• Contribute to daily office workflow and team collaboration

Policy & Performance Compliance

• Follow and enforce all company policies, procedures, and standards

• Perform work duties within the metrics and performance benchmarks set by CareOne Senior Care

Critical Decision-Making

• Utilize critical thinking skills to triage and respond appropriately to emergent or urgent client, caregiver, or scheduling situations

• Assess situations quickly and implement solutions to ensure continuity of care and client safety

On-Call Rotation

• Participate in limited on-call duty:

  • Minimum of 2 weekends per month

  • 1–2 weekday evenings per week

Client Care in the Field

• Provide direct care when needed, acting as a knowledgeable and dependable CNA

• Must be able to work in all client environments (private homes, facilities, varying medical needs)

• Ability to perform Tube Feeding, Straight Cath, and basic wound care preferred

• Must have a valid driver’s license and the ability to travel to client homes as needed

• Must be able to safely transport clients when transportation is part of their care plan

• Must be able to pass a state and federal background check

Qualifications:

• Minimum 1 year experience in non-medical home care, home health, or care coordination

• Minimum 1 year scheduling experience required

• CNA certification preferred; 2+ years experience strongly preferred

• High School Diploma required; Associate’s degree or higher preferred

• Valid driver’s license, reliable transportation, and ability to transport clients required

• Must be able to pass a background check and reference verification

• Strong critical-thinking skills and the ability to triage emergent situations

• Exceptional communication—written, verbal, and telephone

• Ability to multitask, work under pressure, and adapt quickly

• Strong organizational skills and attention to detail

• Excellent problem-solving and decision-making abilities

• Proficient in Microsoft Office, Outlook, and scheduling software

• Compassionate, upbeat, and client-focused

• Experienced CNA’s, Care Managers, and retired nurses encouraged to apply

Join Our Mission

At CareOne Senior Care, love and compassion are at the heart of everything we do. If you want to be part of a team that values excellence, teamwork, and making a meaningful difference every single day, we encourage you to apply today.

CareOne Senior Care is an Award Winning home care agency serving Oakland, Livingston, Macomb, Washtenaw and Wayne Counties in Southeast Michigan!